Thinkgeek.com Website Review & Ratings + ThinkGeek Coupons
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Thinkgeek.com Website Review & Ratings + ThinkGeek Coupons

ThinkGeek: Products & Services

ThinkGeek is an online retailer offering their customers unique novelty products for geeks and those who love 'em.

Products available from ThinkGeek include:

ThinkGeek: Company Background

ThinkGeek is an American based business that was founded on Friday the 13th,1999. ThinkGeek was founded by Ms. Caroline Offutt, Ms. Kathryn McCarthy, Ms. Carol DiBattiste and Ms. Eva Everett. ThinkGeek specializes in novelty and unique gifts for geeks.

ThinkGeek contact information:

  • Address: 11216 Waples Mill Rd. Suite 100, Fairfax, VA 22030
  • Phone: 1-888-433-5788 / 703-293-6299
  • Email: http://www.thinkgeek.com/help/
ThinkGeek: Customer Feedback & Reviews

Customer reviews for ThinkGeek are generally mixed.

Positive customer reviews commented on:

  • Excellent products.
  • Unique gift items.

Negative customer reviews commented on:

  • Horrible customer service.
  • Poor shipping practices

Some customer reviews were:

Fast delivery from states to Western Australia. Extremely happy with all my purchases. Will return often.

Loved that I could find a unique gift for my " unique" kid!

"Absolutely horrible customer service...at least, that would be my take if I actually received customer service! They don't live up to the terms on their website as to when items ship. They don't answer their emails. And, even when they claim they've shipped, by sending out a shipment notice, 36 hours later UPS does not have the package in their possession. Utterly and completely the WORST online shopping experience I've had in the modern e-commerce era!"

"I ordered before 1:00pm and paid for overnight shipping. After two days I got an email that said they were just shipping and that the package would not arrive until several days later. Then I was told that any order includes two days for processing.
Seems overnight shipping is NEVER available, even though they will charge you for it.
Customer service was horrendous
Will never shop ThInk Geek again."

ThinkGeek: Business Credibility & Trustworthiness

ThinkGeek is not accredited with the Better Business Bureau; however they do have a BBB rating of "A+". Their BBB file was opened in June  2001. Over the last three years, there has been 28 complaints filed against ThinkGeek with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against ThinkGeek were:

  • 1 complaint was due to advertising/sales Issues
  • 8 complaints were due to delivery issues
  • 17 complaints were due to problems with product/service
  • 2 complaints were due to billing and collections.
ThinkGeek: Website Popularity & Google Ranking

ThinkGeek website popularity:

  • ThinkGeek has a worldwide Alexa traffic rating of 1,816 out of 30 million websites.
  • ThinkGeek has an American Alexa traffic rating of 335
  • ThinkGeek has a Google pagerank of seven out of ten.
  • The ThinkGeek site receives around 213,776 unique visitors daily, which account for 1,047,503 daily page views.
  • About 59% of the visitors to the ThinkGeek site are American.
ThinkGeek: Social Media Presence

ThinkGeek social media presence:

  • ThinkGeek can be followed on Facebook; they have 387,348 likes on Facebook and have 127,883 people talking about them. ThinkGeek usually updates their Facebook page several times a day.
  • ThinkGeek can be followed on Twitter; they have 629,011 followers on Twitter and have posted 65,232 tweets. ThinkGeek usually tweets several times a day.
  • ThinkGeek offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • ThinkGeek is on YouTube; they have 475 uploaded videos and have 66,930 subscribers
  • ThinkGeek is on Pinterest; they have 2,579 pinned items
  • ThinkGeek is on Google Plus
  • ThinkGeek has a blog customers can follow; they update their blog regularly
ThinkGeek: Website Security & Safety

ThinkGeek uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the ThinkGeek site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The Google Safe Browsing page can be viewed here.

ThinkGeek: Pricing & Packages

ThinkGeek offers very competitive prices on all their products. In a price comparison of three products, ThinkGeek was the same price on all three products with their leading competitors.

IRIS 9000 voice control module for iPhone & Siri

  • ThinkGeek: $59.99
  • Leading competitor: $59.99

Smartphone Controlled Insectoids

  • ThinkGeek: $19.99 
  • Leading competitor: $19.99 

R/C Water Cannon Helicopter

  • ThinkGeek: $39.99
  • Leading competitor: $39.99
ThinkGeek: Shipping Rates & Policies

ThinkGeek shipping rates and policies:

  • ThinkGeek ships throughout the United States and to numerous international locations
  • ThinkGeek ships to APO/FPO addresses
  • ThinkGeek ships to PO boxes

American shipping:

  • ThinkGeek offers flat rate Economy Shipping for $5.95
  • UPS Ground, UPS 3 Day, UPS 2 Day, and UPS Next Day are available for a additional cost
  • Shipping costs are available at the checkout. 

International shipping:

  • International orders ship via DHL Express and UPS Express
  • Exact shipping costs are available at the checkout
  • International customers are responsible for any taxes, duties and/or customs that occur.
ThinkGeek: Payment Methods Accepted

ThinkGeek accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. ThinkGeek also accepts payment through PayPal; PayPal is a very secure way to pay for online purchases. In addition, ThinkGeek also accepts money orders, certified checks and personal checks in U.S dollars. ThinkGeek does not accept any other form of online payments such as Amazon Payments or Google Checkout.

ThinkGeek: Returns, Refunds & Exchange Policy

ThinkGeek return/refund policy:

  • ThinkGeek offers a 90 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to it being defective or ThinkGeek's error
  • Some returns are subject to a 15% restocking fee.

To make a return:

  • Customers should sign into their ThinkGeek's account to obtain a RMA number
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

ThinkGeek Returns
RMA: [ include your RMA# here ]
2120 Creekside Pkwy
Dock Door 56
Lockbourne, OH 43137
(703) 293-6299

ThinkGeek: Product images & screenshots
ThinkGeek Coupons
Best Available ThinkGeek Coupon:
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